Returns/Exchanges

Returns/ Exchanges
Our policy is exchange only and lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you an exchange. 
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  
To complete your exchange, we require a receipt or proof of purchase. 
Once your exchange is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange. 
If you are approved, then your exchange will be processed, and the replacement item will be sent . 
Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for a similar item, send us an email at info@artifak.art and send your item to: Artistic Industries 3101 W. Glenwood Avenue Ste. 1A Philadelphia, PA 19121. 
Sale items
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged and ALL sale items are FINAL SALES.
Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 
Shipping 
To return your product, you should mail your product to: Artistic Industries 3101 W. Glenwood Avenue Ste. 1A Philadelphia, PA 19121
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 
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